MADRID

FREQUENTLY ASKED QUESTIONS

What are the opening hours of the exhibition?

Please check the Visiting Hours in the your visit section of the website.

How much does a ticket cost?

In the tickets section, you can find all the different prices available.

Can I buy tickets online?

Yes, tickets are on sale here

Can tickets be purchased directly in the space?

Yes, the venue has a ticketing desk. Keep in mind that the availability of tickets depends on the capacity of the space, so it is advisable to book in advance.

Can I leave and re-enter the exhibition?

No. The ticket is valid only for the purchased scheduled time.

Can I enter the exhibition with backpacks or other bags?

Yes, but they should be small in size. Please note there is no cloakroom space.

What are the opening hours of the gift shop?

The gift shop has the same opening hours as the exhibition.
Products can also be purchased online in the online shop.

Is there a gift shop inside the exhibition?

Yes. It is located within the experience.

Can I access the gift shop and not the exhibition?

No. The store can only be accessed by visiting the exhibition or through the online store.

Can I buy products from the gift shop online?

Yes. They can be purchased in the online store at the following link.

Is the exhibition accessible to people with wheelchairs?

The space complies with current accessibility regulations.

Is there any parking on the premises?

There are several public car-parking areas around the venue.

Can I take pictures in the exhibition?

Yes. Pictures can be taken, but without flash. Please share them on social media, using the tag #AccionaFrida

Is the experience suitable for all ages?

Yes, it is an immersive experience for everyone. Nevertheless, be aware for light and sound effects.